This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our game and related services (the “Game”). By accessing or using the Game, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when using the Game, including your email address, account identifiers such as usernames, and communications submitted through customer support or other interactions with us.

We may also automatically collect certain technical and usage-related information when you access or use the Game, including device type, device model, operating system version, IP address, general non-precise geographic location, gameplay activity, interaction metrics, crash reports, log files, and diagnostic data used to maintain and improve the Game.

If you make purchases within the Game, payment transactions are processed by authorized third-party payment providers. We do not store complete payment card details or full financial account credentials on our systems.

In certain circumstances, we may collect information provided through surveys, promotional activities, contests, events, or other optional participation features within the Game.

2. How We Use Information

We use collected information to operate, maintain, improve, and support the Game and related services. This includes managing user accounts, processing transactions, delivering purchased content, responding to inquiries, providing customer support, improving gameplay functionality and performance, monitoring stability and security, detecting fraudulent or unauthorized activity, enforcing our policies, and communicating important service-related notices or updates.

We may also use aggregated or de-identified information for analytics, research, operational, and business development purposes where permitted by applicable law.

3. Disclosure of Information

We may share information with trusted third-party service providers that perform services on our behalf, including hosting providers, analytics services, payment processors, customer support systems, cloud storage providers, and security or fraud prevention partners. Such parties are permitted to access information only as necessary to perform services for us and are expected to handle information in accordance with applicable confidentiality and data protection obligations.

We may also disclose information where required by applicable law, regulation, legal process, governmental request, or where disclosure is reasonably necessary to protect the rights, property, security, integrity, or lawful interests of the Game, our users, or third parties.

In the event of a merger, acquisition, corporate restructuring, financing, asset sale, or similar business transaction, information may be transferred as part of that transaction in accordance with applicable laws.

We do not sell personal information to third parties.

4. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including compliance with legal, accounting, security, dispute resolution, and enforcement obligations, unless a longer retention period is required or permitted by applicable law.

5. Data Security

We implement commercially reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information.

6. Your Rights

Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, deletion of, or restriction of processing of your personal data. You may also have the right to object to certain processing activities where permitted by law.

We may request verification of identity before processing certain requests in order to protect account security and user information.

7. International Data Transfers

Your information may be transferred to, stored in, or processed in jurisdictions outside your country or region of residence where data protection laws may differ. Where applicable, we take reasonable measures designed to ensure that transferred information remains adequately protected in accordance with applicable legal requirements.

8. Children’s Privacy

The Game is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected inadvertently, we may take reasonable steps to delete it in accordance with applicable law.

9. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will become effective upon posting within the Game or through other appropriate notification methods. Continued use of the Game after any updates constitutes acceptance of the revised Privacy Policy.

10. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of HONG KONG, without regard to conflict of law principles.

These Terms of Service (“Terms”) govern your access to and use of our game and related services (collectively, the “Services”). By accessing or using the Services, you agree to comply with and be bound by these Terms.

1. Eligibility

You must be at least 13 years old to access or use the Services. If you are under the age of legal majority in your jurisdiction, you represent that you have obtained consent from a parent or legal guardian prior to using the Services.

2. Account Registration and Security

Certain features of the Services may require account registration. You agree to provide accurate, current, and complete information and to maintain the confidentiality of your account credentials. You are responsible for activities conducted through your account and must promptly notify us of any unauthorized use or security breach involving your account.

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms, applicable laws, or the security and integrity of the Services.

3. Acceptable Use

You agree not to use the Services in any unlawful, fraudulent, abusive, harmful, or disruptive manner. This includes, without limitation, attempting unauthorized access to systems or accounts, interfering with service operations, exploiting bugs or vulnerabilities, distributing malicious software, infringing intellectual property rights, or engaging in conduct that may negatively affect other users or the Services.

We reserve the right to investigate suspected violations and take appropriate actions, including suspension or termination of access where necessary.

4. Intellectual Property

All content, technology, software, designs, graphics, features, trademarks, and other materials made available through the Services are owned by or licensed to the Company and are protected by applicable intellectual property and proprietary rights laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services solely for personal, non-commercial entertainment purposes.

5. Virtual Items and In-Game Purchases

The Services may include virtual currency, digital goods, cosmetic items, upgrades, or other virtual in-game content (“Virtual Items”). Virtual Items are licensed, not sold, and remain the property of the Company or its licensors to the maximum extent permitted by applicable law.

Virtual Items have no real-world monetary value, are non-transferable, and may not be redeemed for cash or exchanged outside the Services unless expressly authorized by us.

All purchases are processed through authorized third-party payment providers. Except where required by applicable law or platform policies, purchases are final and non-refundable. Prices, availability, and offered content may change at any time without prior notice.

We reserve the right to manage, modify, suspend, limit, discontinue, or remove Virtual Items or related features at any time for operational, balancing, legal, or technical reasons.

You are responsible for maintaining account security. To the maximum extent permitted by applicable law, we are not responsible for unauthorized transactions resulting from your failure to safeguard account credentials or devices.

You may not sell, trade, transfer, or exploit Virtual Items outside the Services or use unauthorized methods, automation tools, cheats, or exploits in connection with the Services. Violations may result in suspension, termination, or other enforcement measures.

6. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law. We do not guarantee uninterrupted availability, continuous operation, accuracy, reliability, security, or error-free performance of the Services.

To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and availability.

7. Limitation of Liability

To the maximum extent permitted by applicable law, the Company and its affiliates, directors, employees, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, account loss, interruption of business, or loss of Virtual Items arising from or related to the use of the Services.

Nothing in these Terms shall exclude or limit liability where such limitation is prohibited by applicable law.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, employees, partners, licensors, and service providers from and against claims, liabilities, losses, damages, costs, and expenses arising out of or related to your use of the Services, your violation of these Terms, or your infringement of any rights of a third party.

9. Termination

We may suspend, restrict, or terminate your access to the Services at our discretion where we reasonably believe that you have violated these Terms, applicable law, platform requirements, or engaged in conduct that may harm the Services, other users, or the Company.

Upon termination, licenses and rights granted to you under these Terms will immediately cease.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of HONG KONG, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of HONG KONG, unless otherwise required by applicable law.

11. Changes to These Terms

We may revise or update these Terms from time to time to reflect operational, legal, or service-related changes. Updated Terms become effective upon posting or other reasonable notification. Continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms.

This Refund Policy explains the general rules and conditions applicable to purchases made within the Game. By making a purchase, you acknowledge and agree to this Refund Policy.

1. General Policy

Unless otherwise required by applicable law or platform rules, purchases of digital content, Virtual Items, in-game currency, and other downloadable or consumable features within the Game are final and non-refundable once delivered or made available to your account.

Because digital goods are typically accessible immediately after purchase, they are generally considered consumed or utilized upon successful transaction completion.

2. Refund Eligibility

Refund requests may be reviewed on a case-by-case basis in limited circumstances, including verified duplicate transactions, unauthorized purchases, billing errors, or confirmed technical issues that prevent delivery of purchased content.

Submission of a refund request does not guarantee approval, and we reserve the right to request additional information reasonably necessary to investigate and process the request.

3. Refund Requests

To request a refund, you may be required to provide sufficient transaction-related information, such as your account identifier, purchase receipt, order reference number, payment details, and a description of the issue encountered.

Certain purchases processed through third-party platforms or app stores may also be subject to the refund procedures and policies of those platforms.

4. Refund Processing

Where a refund is approved, the refund will generally be issued to the original payment method used for the transaction, subject to the policies and processing timelines of the relevant payment provider or platform.

Approved refunds may result in the removal, suspension, or adjustment of related Virtual Items, in-game currency, or purchased content associated with the refunded transaction.

5. Abuse Prevention

We reserve the right to deny refund requests that are incomplete, fraudulent, abusive, repetitive, or otherwise inconsistent with this Refund Policy or applicable platform rules. Abuse of refund systems may result in account restrictions, suspension, or termination where permitted by applicable law.

6. Changes to This Refund Policy

We may update or modify this Refund Policy from time to time. Continued use of the Game following any updates constitutes acceptance of the revised Refund Policy.

7. Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the laws of HONG KONG, without regard to conflict of law principles.

If you have any questions, requests, or concerns regarding the Game, your account, or any of our policies, you may contact us through the following official support channel:

Email: info@journeyforwardgame.com

To help us process your request efficiently, please include relevant details such as your account information, transaction reference (if applicable), and a brief description of the issue or inquiry.

We believe games are more than entertainment—they are interactive experiences that connect people, encourage creativity, and inspire imagination. Our team is dedicated to developing engaging gameplay experiences designed to be accessible, enjoyable, and continuously improved for players around the world.

Our goal is to create games that combine entertainment, creativity, and long-term player enjoyment while fostering a respectful and welcoming community environment. We continuously improve our products and services based on gameplay experience, technical development, and player feedback in order to maintain high-quality interactive entertainment experiences.

As technology and player expectations evolve, we continue to refine and expand our games and services to deliver stable, engaging, and enjoyable experiences across different platforms and regions.